Supervisory Medical Support Assistant
The Supervisory MSA plans and directs programs and has full supervisory responsibility. Assignments include, but are not limited to:
Assigning & evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the subordinate MSA's activities. The incumbent is responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. Work Schedule:
Monday-Friday 7:
45 am to 4:
30 pm Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/10/2020. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience:
one year of experience in clerical, office or other work that indicates the ability to acquire the particular knowledge, skills and abilities needed to perform the duties of the position; or Education - One year above high school; or a Combination of Experience/Education - Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Language Proficiency - Proficient in spoken and written English. Specialized
Experience:
Must have 1-year of specialized experience equivalent to either the GS-6 Advanced Medical Support Assistant level. Examples of specialized experience at this level include, but are not limited to:
participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure. Preferred
Experience:
None Grade Determinations:
GS-7 - Supervisory MSA(a)
Experience:
One year of experience equivalent to the next lower grade level. Assignment:
Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor. Assignments at this level include, but are not limited to:
assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSA's activities. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. Demonstrated Knowledge, Skills, and Abilities:
Candidates must demonstrate all of the KSA's below:
1. Ability to Provide the full range of administrative and supervisory duties in a patient support setting, which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. 2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. 3. Ability to provide briefings, orientations, staff development, and training related to administrative functions in a patient support setting. 4. Ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities. References:
VA Handbook 5005, Part II, Appendix G45 MEDICAL SUPPORT ASSISTANT Qualification Standards, Dated June 7, 2012. The full performance level of this vacancy is GS-7. Physical Requirements:
Must be able to operate a computer terminal and be able to manage multiple activities at one time. Work is generally sedentary; however, there may be some walking, standing, bending, and carrying of light items. Work Environment:
The work may be stressful due to the accelerated pace for several hours at a time during peak clinic hours or on days that have a large volume of clinic activity.
Estimated Salary: $20 to $28 per hour based on qualifications.
Assigning & evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the subordinate MSA's activities. The incumbent is responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. Work Schedule:
Monday-Friday 7:
45 am to 4:
30 pm Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/10/2020. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience:
one year of experience in clerical, office or other work that indicates the ability to acquire the particular knowledge, skills and abilities needed to perform the duties of the position; or Education - One year above high school; or a Combination of Experience/Education - Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Language Proficiency - Proficient in spoken and written English. Specialized
Experience:
Must have 1-year of specialized experience equivalent to either the GS-6 Advanced Medical Support Assistant level. Examples of specialized experience at this level include, but are not limited to:
participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure. Preferred
Experience:
None Grade Determinations:
GS-7 - Supervisory MSA(a)
Experience:
One year of experience equivalent to the next lower grade level. Assignment:
Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor. Assignments at this level include, but are not limited to:
assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSA's activities. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. Demonstrated Knowledge, Skills, and Abilities:
Candidates must demonstrate all of the KSA's below:
1. Ability to Provide the full range of administrative and supervisory duties in a patient support setting, which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. 2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. 3. Ability to provide briefings, orientations, staff development, and training related to administrative functions in a patient support setting. 4. Ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities. References:
VA Handbook 5005, Part II, Appendix G45 MEDICAL SUPPORT ASSISTANT Qualification Standards, Dated June 7, 2012. The full performance level of this vacancy is GS-7. Physical Requirements:
Must be able to operate a computer terminal and be able to manage multiple activities at one time. Work is generally sedentary; however, there may be some walking, standing, bending, and carrying of light items. Work Environment:
The work may be stressful due to the accelerated pace for several hours at a time during peak clinic hours or on days that have a large volume of clinic activity.
- Department:
0679 Medical Support Assistance - Salary Range:
$42,053 to $54,670 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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